Who we are
This website is operated by flowershrop.com, a private entrepreneur (PE) registered in Ukraine, EDRPOU 52286605, with its registered location at Office 14, 12 Shevchenka St, Kyiv, 01001, Ukraine. Managing Director: Martin Garcia. Contact: contact@flowershrop.com, +380 935 098 8359.
Data we collect
- Contact details you enter in contact or lead forms: name, email address and phone number.
- Message content, booking details and any information you choose to send us.
- Technical data such as IP address, browser type and pages visited, collected through cookies and similar technologies.
Why we process data
We process personal data to respond to enquiries, prepare and provide services, meet legal and accounting duties, and improve the website. The legal bases are your consent, performance of a contract, and our legal obligations. Processing is carried out in accordance with Закон України № 3993-IX «Про захист персональних даних» від 27.06.2024.
Before you place an order or booking, we provide clear information about the service, price, terms and our business identity as required by Закон України № 1023-XII «Про захист прав споживачів» від 12.05.1991 and Закон України № 675-VIII «Про електронну комерцію» від 03.09.2015.
Retention
Contact and lead data is kept for up to 24 months after the last interaction, unless a longer period is required by law or by an agreement with you.
Sharing
We do not sell personal data. We share it only with hosting, email and IT service providers that support the website under appropriate contracts, and with public authorities where the law requires.
Cookies and trackers
Non-essential cookies and trackers that process personal data are used only with your informed consent, which you may withdraw at any time. The legal basis is Закон України № 3993-IX «Про захист персональних даних» від 27.06.2024.
Your rights
You may request access to your data, correction, erasure, restriction of processing or portability, object to processing, and withdraw consent. Write to contact@flowershrop.com. You may also complain to the Ukrainian Parliament Commissioner for Human Rights. Consumer complaints may be addressed to the State Service of Ukraine for Food Safety and Consumer Protection in line with Закон України № 1023-XII «Про захист прав споживачів» від 12.05.1991.
Security and changes
We apply technical and organisational measures to protect personal data. We may update this policy; the current version is always published on this page.